Refund and Returns Policy

Effective Date: December 4, 2024

At Best Invest, we are committed to providing the highest quality products and services to our valued customers. If, for any reason, you are not fully satisfied with your purchase, we offer a clear and customer-friendly Refund and Returns Policy. This policy outlines the steps for returns, exchanges, and refunds to ensure your experience with us is as smooth and hassle-free as possible.

1. Returns

We accept returns for most products and services purchased through our website (bestinvest.click) within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:

  • Unused and Undamaged Products: Items must be in their original condition, unused, and undamaged. This includes the product packaging, tags, and any accompanying materials (e.g., manuals, certificates).
  • Proof of Purchase: To process a return, we require a valid proof of purchase. This could be your order confirmation email, receipt, or an invoice number.
  • Return Timeframe: Returns must be initiated within 30 days of receiving the product or service. We cannot accept returns after this period.
  • Return Shipping Costs: The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong product shipped, defective product).

Non-returnable Items
Please note that certain products or services are non-returnable:

  • Customized or Personalized Products: These are tailored to your specifications and cannot be returned.
  • Digital Products: Once a digital product (e.g., software, downloadable files) has been accessed or downloaded, it cannot be returned.
  • Final Sale Items: Items marked as “final sale” or “non-returnable” are not eligible for returns.

2. Refunds

Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Refund Conditions:

  • Shipping Charges: Shipping and handling charges are non-refundable unless the return is due to an error on our part (such as sending a damaged or incorrect item).
  • Restocking Fee: In some cases, a restocking fee may apply, which will be deducted from the refund. This will be clearly communicated during the return process if applicable.
  • Gift Returns: If you received your purchase as a gift, the refund will be processed to the original purchaser’s payment method.

3. Exchanges

We offer exchanges for products within 30 days of purchase if the item is damaged or defective upon arrival. To initiate an exchange, please contact our customer service team with details about the issue, and we will arrange for an exchange of the same product or a similar item. If the exchanged product is no longer in stock, you will be issued a refund instead.

Exchanges are subject to availability, and we will do our best to provide you with an equivalent or alternative item.

4. How to Initiate a Return or Refund

To return or request a refund for your purchase, please follow these steps:

  1. Contact Customer Service: Email us at info@bestinvest.click or call 213-640-2895 to request a return authorization. Be sure to include your order number, a description of the product, and the reason for the return.
  2. Return Instructions: We will provide you with the return instructions and any necessary forms for completing your return.
  3. Shipping: Package the item securely in its original packaging, including all materials, and ship it to the address provided. Please note that you will be responsible for the return shipping fees unless the return is due to an error on our part.
  4. Confirmation: Once we receive your return, we will confirm its condition and process your refund or exchange according to our policy.

5. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at info@bestinvest.click or call 213-640-2895. We will arrange for a return at no additional cost to you and provide a full refund or send a replacement item. Please report damaged or defective items within 7 days of receipt to ensure timely processing of your claim.

6. Customer Support

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team. We are here to assist you with any issues and ensure that your experience with Best Invest is a positive one.

  • Email: info@bestinvest.click
  • Phone: 213-640-2895
  • Address: 4692 Canis Heights Drive, Los Angeles, California, United States

Please note: This policy is subject to change, and we recommend that you review it periodically for any updates. By continuing to use our website and services, you accept any changes to this policy.